Shipping & Delivery Policy

At Madison Avenue, we are dedicated to ensuring that your purchases—whether luxury fashion or fine diamonds—are delivered safely, promptly, and with complete transparency. Below are our standard production and delivery timelines based on product category.

👗👜👟 Clothing, Shoes & Leather Goods

• Processing Time: 1–2 business days

• Shipping Time: 3–8 business days (via insured international courier)

💎 Loose Diamonds

• Processing Time: 1–2 business days

• Shipping Time: 3–8 business days (via insured international courier)

• Prior to dispatch, we will send you the IGI certificate and full diamond specifications for confirmation.

💍 Custom Jewelry (Rings, Necklaces, Earrings)

• Production Time: Approximately 15 business days

• Shipping Time: 3–8 business days after production

• All custom pieces are made to order. You will receive detailed images and diamond specifications for approval before shipment.

📦 Courier & Insurance

We partner with globally trusted couriers such as DHL, FedEx, and SF Express, depending on your delivery destination.
All shipments are:

• Fully insured until the moment of delivery

• Securely packaged in Madison Avenue’s signature jewelry boxes

• Accompanied by complete documentation and authenticity certificates

🛃 Customs & Import Duties

• Customs clearance times may vary depending on each country’s regulations.

• Customers are responsible for any applicable import duties, taxes, or customs fees.

• Our team will gladly assist in preparing any documents needed to facilitate smooth customs processing.

🌏 Delivery Regions

We currently offer shipping to the following regions:

• Hong Kong

• Japan

• Singapore

• Australia

• Other destinations available upon request

🕒 Estimated Delivery Timeline

If you require expedited delivery (for example, a wedding or special occasion), please contact us before placing your order. Our team will do our best to accommodate your schedule.